Colocation Faqs

What's OnlyLink's Policy For Spam?
OnlyLink holds an anti-spam policy. That means that a service may be terminated as a result of several complaints about spamming from your server.

What Are the Terms and Conditions?
You can review our policy at http://www.OnlyLink.com/policy.html

Can I Visit OnlyLink's Data Center?
Please call (314) 641-3000 or email us to set up an appointment for your visit at OnlyLink's Data Center.

What's OnlyLink's Uptime Guarantee?
We offer a 99.9% uptime guarantee; but you should expect no network related downtime as our network infrastructure is set up completely redundantly and allows for little to no issues arising from localized upstream outages.

Can I Upgrade the Package During The Contract Period?
Absolutely. OnlyLink's Colocation solutions are flexible and scalable.

What Kind Of Support Is Available?
OnlyLink provides 24/7 network support.

How Soon Can I Bring My Equipment After Sign UP?
Client may bring the equipment immediately after sign up.

How Often Can I Come and Work On My Server's At OnlyLink Data Center?
OnlyLink's Colocation solution offers 24/7/365 access capability to your server's. There are no additional charges associated with it.

What Kind Of Network Does OnlyLink's Data Center Have?
OnlyLink's network is dual OC-12 based with direct links to XO, SBC,  AT&T, LEVEL3.

What Are The Differences Between Colocation and Dedicated Server Solutions?
Dedicated servers are more entry level than colocation solutions. One would get a dedicated server when they require more customization than a simple virtual account can offer. A colocation solution allows you to utilize any hardware that is necessary in order to fulfill your application's needs (whether it be dual processors, complex raid configurations, etc.) Furthermore, if there are several servers necessary to satisfy your needs, a colocation solution would be more prudent as it allows you the flexibility to set up your own network and migrate additional servers in as needed..

What Support Service Are Provided At No Extra Cost?
There are no charges for minor administration duties. Reboots are included to a certain degree and if they are excessive we will recommend a remote reboot device so that the server can be rebooted over the internet.

What Fire Suppression System Is In Place?
OnlyLink has a building provided fire suppression system in place in addition to several environmental monitors that are strategically placed in the data centers and are constantly observed.