Managed Services

When you need Managed Services in Metropolitan St. Louis or a surrounding area in order to maintain peak operation in the IT network of your business, consider us here at OnlyLink Business Solutions. We’ll manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your revenues growth. Get the peace of mind you deserve in your business today with OnlyLink’s Managed IT Services.

Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent IT employee. Fortunately, there is an emerging and quickly growing solution known as “Managed IT Services” to help.
OnlyLink is reputable provider of Managed Services, Internet Solutions, Website Custom Development, Software Custom Development and Network Security Services. OnlyLink provides its clients with turnkey IT solutions, advanced infrastructure, and advanced networking, which then frees that company to pursue its core business interests. Through our partnership with Datotel, OnlyLink offers tremendous bandwidth over a secure network. The company also has brought on board a package of security services that include audits, vulnerability assessments and penetration testing. 

“Managed Services provide affordable solutions to the complex technology problems of small businesses for a fixed monthly fee.”

“...Managed IT Services help small business owners by simplifying IT operations and improving the reliability of networks. Instead of spending time worrying about technology, small business owners can stay focused on growing their businesses..” 

What are Managed IT Services? 
Managed IT services are provided by an outside firm or IT consulting company. We provide managed services based on remote, proactive monitoring of company networks on an ongoing basis and on-site support as needed with minimal involvement of the small business owners. Managed Service Providers (MSPs) employ consultants who specialize in small business networks, computer support and security. 
Generally, managed IT services are delivered from a remote location via the Internet, but on-site proactive and emergency services are also provided when necessary. Services range from basic monitoring to fully managed services. Overall support for day-to-day operations and on-demand support for any major need is also provided by these IT consulting groups. Managed services are usually provided on flat monthly fee or per device basis. 

Types of services 
There is a growing variety of services that are provided by IT consultants or Managed Service Providers. Broad categories include:
  1. Computer & Server Support 
  2. Data Backup & Disaster Recovery 
  3. Network Security 
  4. Custom Software Solutions 
  5. Remote Network Monitoring 
  6. Technology Evaluation & Planning 
  7. Web Services
  8. Communications / VOIP Phones
Computer & Server Support 
Regular maintenance and monitoring of company computers is essential for optimal desktop performance. IT consulting companies offer various solutions for ensuring that computers are functioning properly and are protected against all of the latest technology threats and disasters. Consultants also provide troubleshooting services and recommendations to prevent the same problems from happening again. Solutions also include server installation and administration.

Remote Network Monitoring 
Remote monitoring of the critical components of a network, such as servers and firewalls, is also provided by managed service providers. Consultants troubleshoot problems remotely to minimize network downtime. With automatic alerting systems, issues are resolved before they can significantly impact network performance. 

Data Backup & Disaster Recovery
Be it a storm or system crash, our Backup and Disaster Recovery solutions will put you back in business in a few hours. Yes, Business Continuity is assured 100%. We do onsite and offsite backups. Data is encrypted and we make sure there is no data loss. Regardless of the company size, data backup and recovery is essential. 

Network Security 
Small businesses need computer and network security even more than large businesses. This is because small businesses are often the primary target of hackers who can more easily attack their smaller networks. IT consulting companies provide tools and practices, such as spam management and firewall management, to help protect the small business from hackers, viruses, and spam. 

Custom Software Solutions 
IT consultants recommend and provide custom designed software solutions according to the unique needs of each small business. Depending on the project needs and requirements, IT consultants help small businesses determine the technology best suited to their business needs. 

Technology Evaluation & Planning 
Most small business owners employ an “ad-hoc” approach to dealing with technology, with no long-term plan for future technology needs. IT consulting companies provide a comprehensive computer and network assessment, and evaluate the current IT setup to suggest possible changes to maximize technology effectiveness for the small business. 

Break/Fix model vs. Managed Services: Key Benefits of Managed Services 
Many small companies use the “break/fix model” of technology management: when technology fails, a consultant is called in to fix the problem and the company pays a fee for the service. This method results in repeated downtime and lost productivity. The problem with this model is that consultants are not motivated to keep the client’s network and systems running efficiently because the consultant makes more money when the technology breaks down. Small business owners should consider the Managed IT Services solution for several reasons:
  • Managed services provide affordable solutions to the complex technology problems of small businesses for a fixed monthly fee. 
  • Technology experts are fully focused on keeping the systems of the company up and running because repeated technology failures mean higher costs to them. Therefore, the managed services model is beneficial to both the client and the technology expert. 
  • Small businesses have the advantage of better services from a team of experts at lower fixed rates.
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